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  2. RETURNS & REFUNDS

WHAT IS THE RETURN POLICY?

You can return your order within 30 days of receiving it. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

In order for a return to be accepted, it must meet the following conditions:

  • The product must be unused
  • The product must be in its original state and packaging
  • It must remain vacuum - sealed or shrink wrapped

Returned products are inspected by our Quality Assurance Department. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

  • Damaged by abuse or negligence
  • Damaged by misuse or activities other than the intended purpose

Refund & return will not be applied in case:

  • You change your mind. So in case you ordered an item and suddenly changed your mind but it's already delivered, refund request will be turned down. However, exchanging for another product can be considered depending on specific situation.
  • It's already been used. Regarding to defective items, only replacing will be applied. Excepting for sound or subtitles, issues related to these topic will not be exchanged or refunded in full

Unless you hand the goods over in our store, you shall bear the direct cost of returning the goods.