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WHAT KIND OF EMAILS WILL I RECEIVE ABOUT MY ORDER?

After you have placed your order at our online shop, you will receive the following E-mail messages:

  • Payment received: You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will received an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives
  • Order shipped: This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.