1. Help Center
  2. RETURNS & REFUNDS

WHEN WILL I GET MY REFUND?

Once the return has been approved, it takes 1-2 days for the refund to be made by our store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

In case you have already returned your items and wait for a refund, please note that your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less.

For further information and especially if you do not receive your refund within 21 business days, please feel free to contact our online shop customer service team and let the advisor know the details of your order and about your open question.