WHY DOES IT SAY "DELIVERED" BUT I HAVEN'T RECEIVED IT YET?

In this case, please feel free to contact our customer service representatives for further assistance. We will double check with the carrier service and contact with your local post office as well.

In case both the post office and carrier service confirm that the items has been delivered with a specific date, time and location, we are not responsible for missing claims. If neither post office nor carrier service can confirm the item was delivered, we will resend the item again.