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  2. ORDERING & PAYMENT

WHY WAS MY ONLINE ORDER CANCELLED?

Sometimes we have to cancel orders. This can be due to a number of reasons, including:

  • Stock availability.
  • Payment issues. Your payment did not go through or we were not able to verify your payment details.
  • Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.

You will not be charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

In order to get a clear understanding why your order was cancelled we recommend you to contact our online shop customer service team and they will be able to assist you.